If we can share our story with someone who responds with empathy and understanding, shame can't survive. Self-compassion is also critically important, but because shame is a social concept -- it happens between people -- it also heals best between people. A social wound needs a social balm, and empathy is that balm. Self-compassion is key because when we're able to be gentle with ourselves in the midst of shame, we're more likely to reach out, connect, and experience empathy.
-- Brene Brown, Daring Greatly, p. 75