A great rule of thumb when supporting someone in a hard time echoes the Hippocratic oath in medicine: "Do no harm." Resist the problem-solving urge; resist the urge to be smart and "fix" it. Take comfort in the fact that life gives us plenty of other opportunities to prove how smart we are. What to do instead? Embrace the awkward silence. You'll live through it just fine.
-- Kelsey Crowe and Emily McDowell, There Is No Good Card for This, p. 220